Customer Support Technician - Buckingham

Recruiter
BCT Resourcing
Location
Buckingham, Buckinghamshire
Salary
£20,000 - £27,500 per annum
Posted
09 Aug 2017
Expires
06 Sep 2017
Ref
1451050
Contract Type
Permanent
Hours
Full Time
Position: Customer Support Technician
Location: Buckingham
Salary: £20000 - £27500 per annum
Job type: Permanent

This role is split into the following parts:
Technical support of our products by providing telephone, e-mail and Skype based responses to our global customer base and network of distributors
Technical documentation updates and also creation of new documentation when new hardware or software is released
Product testing for the entire client product range including software, firmware and hardware (requires a full UK driving licence).
We are looking for someone who can demonstrate excellent written and verbal communication skills and is self-motivated, able to work with the minimum of supervision, and has the ability to multi-task.

Essential requirements for this role:
A clear, concise writing technique and a polite telephone manner
Customer service experience in either a retail or office environment
Ability to demonstrate a logical approach to troubleshooting - probably gained in a hardware or software support environment
A positive attitude and good team working skills
Full clean UK driving licence

BENEFITS:
Pension, Parking, Commission/Bonus, Gym Membership, Childcare Vouchers

Additional note:
This is not an IT support job so we don't need MS Office Support or Microsoft Server skills - in fact having them is a negative as they will not be able to continue using these skills in this role. Again good, clear communications written and verbal communications is important so no typo's in CV's, gaps in career history or poor grammar please
Can we also have a covering letter from the applicant explaining why they think they are right for the job and what relevant skills/experience they could bring.

KEY SKILLS:
Customer service, fault finding, help desk, automotive diagnosis.

If you have any inquiries, please don't hesitate to contact us at: 0203 3717671.